About tribalservices

At EMS247, we are dedicated to ensuring the safety and security of all individuals attending our events and visiting our premises. In line with the UK's Martyn’s Law (Terrorism (Protection of Premises) Bill), we have implemented the following measures:

• Risk Assessments: We regularly assess potential security risks associated with our venues and events.​ProtectUK+5wetrack.com+5The Guardian+5
   
• Staff Training: Our team undergoes Counter Terrorism Awareness training to effectively respond to potential threats.​wetrack.com
   
• Emergency Plans: We have established clear procedures, including evacuation and lockdown protocols, to safeguard attendees during emergencies.​The Guardian+3wetrack.com+3Martyn's Law+3
   
• Communication Systems: We maintain robust communication channels to provide timely information to attendees and coordinate with authorities when necessary.​
   
• Continuous Improvement: We regularly review and update our security measures to adapt to evolving threats and ensure compliance with Martyn’s Law.​
   

For more information on Martyn’s Law and its implications, please visit the ProtectUK website.

At EMS247, we are committed to delivering safe, compliant, and well-managed events. To support this commitment, we follow the principles and best practices outlined in The Purple Guide – the UK’s leading event safety guidance.

• Guided by Best Practice: We use The Purple Guide as a key reference for planning and managing event safety, ensuring we meet or exceed recommended standards.
   
• Health & Safety Compliance: All of our procedures are designed to align with The Purple Guide’s advice on crowd management, medical provision, site design, and emergency planning.
   
• Training & Awareness: Our staff are regularly updated on relevant sections of The Purple Guide to ensure they operate with safety and professionalism in every situation.
   
• Collaboration: We work closely with event organisers, local authorities, emergency services, and stakeholders to implement The Purple Guide’s recommendations effectively on site.
   
• Continuous Review: We regularly review our policies and procedures in line with updates to The Purple Guide and evolving best practices across the events industry.
   

By aligning with The Purple Guide, EMS247 ensures that every event we support is run safely, responsibly, and in line with national standards.

At EMS247, we are committed to creating an inclusive and supportive environment for all staff, clients, and event attendees. We recognise our responsibility under the Equality Act 2010 to make reasonable adjustments for individuals with disabilities or specific needs.

• We will identify and remove barriers that may disadvantage anyone due to a disability or medical condition.
   
• We will work with individuals to understand their needs and put adjustments in place where practical and reasonable.
   
• Adjustments may include changes to workspaces, schedules, equipment, communication methods, or access to services.
   
• We treat all requests confidentially and with respect.

At EMS247, health and safety is a top priority in everything we do. We are committed to providing a safe working environment for our staff, clients, contractors, and event attendees.

• We comply with all relevant health and safety legislation and industry standards.
   
• We carry out risk assessments to identify and reduce hazards across all our operations and event sites.
   
• All staff receive appropriate health and safety training to ensure they can work safely and confidently.
   
• We promote a culture of awareness, responsibility, and reporting to prevent accidents and incidents.
   
• Emergency procedures are clearly defined and regularly reviewed to ensure quick, safe responses when needed.

At EMS247, we value feedback and are committed to handling all complaints fairly, promptly, and professionally.

• We take all complaints seriously and aim to resolve issues quickly and effectively.
   
• Complaints can be made by email, phone, or in writing—we're here to listen.
   
• All complaints are handled confidentially and with respect.
   
• We aim to acknowledge all complaints within 2 working days and provide a full response within 10 working days.
   
• If you're not satisfied with the outcome, you can request a further review by a senior member of our team.
   

Your feedback helps us improve our services—thank you for helping us do better.

At EMS247, we are committed to delivering high-quality services that meet and exceed the expectations of our clients, partners, and the public.

• We follow industry best practices and continuously review our processes to maintain consistent standards.
   
• We ensure all team members are trained, competent, and supported to deliver services to a high standard.
   
• We actively seek feedback from clients and staff to identify areas for improvement.
   
• Any issues affecting quality are addressed promptly and effectively to avoid repetition.
   
• We foster a culture of continuous improvement to enhance the services we provide.
   

Our goal is to deliver safe, reliable, and professional support—every time.